And they want to fly transatlantic too!!!
Ryanair is cheap and when everything goes right, the airline is hard to fault. When things go wrong however, you really, really don’t want to be relying on them to get you home as a story which...
View ArticleNot keen on Ikea
Sarah Sharkey from Dublin has had what can best be described as a nightmare experience after ordering furniture for her apartment from Ikea in Edinburgh last January. She and her partner flew to...
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Till you’re blue in the face
After reaching the top of a long lunchtime queue with her pasta salad, a woman asked for a fork. “Nah, we don’t have any,” mumbled the bored till operator. She asked if he was sure (it was a large...
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Can we help you?
It costs approximately five times more to win a new customer than it does to keep an existing one happy, which makes some companies’ shoddy treatment of those they have fought so hard to get completely...
View ArticleAddressing post office problems
A reader from Dublin was shocked by the rudeness of An Post staff in a Dublin post office recently. She called in shortly after 8am with a view to filling in a form in order withdraw some money from a...
View ArticleHurray for LA
In a move which could give cable TV companies everywhere, pause for thought, even Ireland where they are exemplary when it comes to customer service (ha!), the city of Los Angeles is to sue Time Warner...
View ArticleWhat the Dell is going on here?
A reader contacted us last week after experiencing some very poor customer service from Dell Computers. She gives training and development courses so needs a laptop and projector to do her job. In...
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‘Buy your own cup of tea’
. . . or should that be let them eat cake? Speaking on Morning Ireland this morning, Michael Antoinette O’Leary described as “bizarre” the idea that airlines would give delayed passengers the comfort...
View ArticleDell boys fail to deliver, again
More problems with Dell, this time from a listener to the Ray Darcy show. She bought a Dell laptop in February but about six weeks ago it started acting up. She had a next-business-day warranty which...
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